Attendance and Cancellation Policy
We understand that unforeseen circumstances can affect your ability to attend scheduled classes. To manage absences effectively and accommodate all our students, please take note of our cancellation guidelines:
Notification 3 or More Days (72 Hours) Prior to Class: You can opt for a makeup (replacement) class or receive a credit to your account.
Notification Between 72 and 12 Hours Prior to Class: A makeup (replacement) class will be offered.
Notification 12 Hours or Less Prior to Class: A makeup class will be offered at our discretion, considering sudden illnesses.
Failure to Notify: If you don’t inform us about your absence, the full lesson price will be charged to your account.
To notify us of your absence, you can email us at enquiries@sharzartdesign.com, send a text to 0426 389 471, or cancel through the booking reminder.
Please be mindful of the following:
Health First: If a student is unwell, kindly keep them home. Sickness should not be shared, and sending an unwell student might risk studio closure, inconveniencing many others.
Financial Standing: We reserve the right to refuse bookings if your account is in arrears.
Your cooperation ensures a positive experience for everyone. Thank you for your understanding and adherence to these policies.
Make-Up Lesson Policy
For missed lessons, we offer makeup (replacement) classes based on availability within our regular lesson time frames or during scheduled school holiday classes with vacancies. These makeup classes might occur on different days, times, or as extensions of current class hours spanning one or more weeks.
You have a 10-week window from your missed lesson to book and attend your makeup class. If you are unable to attend within this period, the lesson will be forfeited. Please note, we cannot reschedule a makeup lesson, meaning makeup classes cannot be further rescheduled.
Thank you for your understanding and cooperation. Your prompt scheduling ensures you make the most of your learning experience.
Payment Information
We accept payments through various methods for your convenience:
PayPal: Secure online payments for hassle-free transactions.
Direct Debit: Transfer payments directly from your bank account. Refer to your invoice for account details.
EFT at Studio: Make payments electronically at our studio.
Cash: Physical cash payments are accepted.
Please ensure payments are made by the due date mentioned on the invoice. For direct debit, kindly use the provided bank account details and clearly notate your invoice number or surname as reference.
Important Notice:
We reserve the right to decline bookings if your account falls into arrears. Your cooperation in timely payments ensures a seamless learning experience for all. Thank you for your understanding.
Embedded content from other websites
Our articles may feature embedded content such as videos, images, or articles, which function similarly to if you had visited the source website directly.
Embedded content from these external websites operates under their respective privacy policies. These sites may gather data, utilize cookies, implement third-party tracking, and observe your interactions with the embedded content. This includes tracking your activities if you possess an account and are logged in to their website.
We recommend reviewing the privacy policies of these external sites to understand how they handle your data. Your privacy and online safety are important to us; please ensure you are familiar with the practices of the sites you interact with through our content.
Cancellation Policy for Events
At Sharz Art Design, we aim to ensure every event meets your expectations. Please review our cancellation policy:
Event Minimum Attendance: Events will proceed with a minimum of 4 participants. Special arrangements can be made for fewer attendees, though additional charges may apply.
Cancellation of Booked Events (e.g., Birthday Parties, Paint and Sip):
3 Days or More Notice: No penalty. Deposits will be refunded in full.
Within 72 Hours of the Event: Retention of the deposit or a fee of $30 will be charged.
We appreciate your understanding. These policies enable us to deliver exceptional experiences while managing our resources effectively. Thank you for your cooperation.
Terms and Conditions for Online Selling
1. Acceptance of Terms
By accessing this website, you agree to be bound by these terms and conditions.
2. Products and Pricing
We reserve the right to discontinue or change product specifications and prices without prior notice. All prices are in Australia Dollars and are subject to applicable taxes.
3. Orders and Payment
All orders placed through our website are subject to confirmation and acceptance. We accept payments through paypal, credit or debit card, direct deposit or if you are collecting from one of our studios, EFTPOS or cash . Payment must be received in full before the order is dispatched or at the time of pick up from the studio.
4. Shipping and Delivery
Shipping costs and delivery times are provided during the checkout process. We are not responsible for any delays or additional costs caused by inaccurate shipping information provided by the delivery contractor or the customer.
5. Returns and Refunds
At Sharz Art Design, we stand behind the quality of our products. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
We accept returns of unopened and unused products within 5 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging and have a copy of the invoice or receipt.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment.
Replacements
We also offer replacements for faulty or damaged goods. If you have received a defective or damaged item, please contact us within 5 days of receiving your purchase. We will gladly replace the item.
Contact Us
If you need to return an item or request a replacement, please contact our customer service team at enquiries@sharzartdesign.com with your order number and details about the product you would like to return or replace. We will respond quickly with instructions for how to proceed.
Please note that the customer is responsible for the cost of return shipping.
6. Intellectual Property
All content and materials available on this site, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software, are the property of Sharz Art Design and are protected by copyright laws.
7. Limitation of Liability
In no event shall Sharz Art Design be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of this website or with the delay or inability to use this website.
8. Changes to Terms and Conditions
Sharz Art Design reserves the right to revise these terms and conditions at any time without prior notice. By using this website, you are agreeing to be bound by the then-current version of these terms and conditions.