Sharz Art Design – Studio Policy Document

Welcome to Sharz Art Design! To ensure a positive experience for all students and families, please review our studio policies. These guidelines help us manage bookings fairly and maintain a safe, supportive, and inspiring learning environment.

1. Class Cancellations & Absences

We understand that school events, personal commitments, and illness can affect attendance. Our cancellation policy is designed to be fair while allowing us to offer missed spots to others.

  • Planned Absences: If you notify us before invoicing or at the time of booking, you will not be invoiced for that class.
  • 72+ hours notice: Eligible for a makeup class or credit (at our discretion).
  • 12–72 hours notice: Eligible for a makeup class.
  • Less than 12 hours notice: Makeup class may be offered at our discretion (especially in cases of sudden illness).
  • No notice (no-show): Full class fee will be charged. No makeup or credit offered.

To notify us of an absence, contact us via:

2. Makeup Class Guidelines

  • Makeup classes must be booked in advance and are subject to availability.
  • They must be used within 12 weeks of the original missed class and may carry over into the next term.
  • Makeup classes cannot be exchanged for credits, cash, or transferred to other students.
  • Eligibility is based on notice given (see cancellation policy).
  • Makeup sessions must be arranged directly with our team.

3. Payments

We offer multiple payment options for your convenience:

  • PayPal
  • Direct Debit / EFT (see invoice for details)
  • EFTPOS at the studio
  • Cash at the studio

Please include your invoice number or surname as a reference for EFT payments.

  • Payments are due as per the due date on your invoice.
  • We reserve the right to refuse bookings if your account is in arrears.
  • If you’re experiencing financial difficulty, please contact us early to discuss options.

4. Event & Party Cancellation Policy

  • Events require a minimum of 4 participants to proceed. Events with fewer than 4 may run by arrangement, with additional charges.
  • Cancellations 3+ days (72+ hours) prior: Full refund of deposit.
  • Cancellations within 72 hours: Deposit will be retained or a $30 cancellation fee may apply.
  • Private class rate: $100/hour if proceeding with fewer than 4 people.

5. Photography & Social Media

Photos may be taken during classes and events for use on our website and social media. If you do not consent to you or your child being photographed, please let us know in writing.

6. Student Behaviour & Studio Etiquette

All students are expected to:

  • Treat others and studio materials with respect
  • Follow safety and class instructions
  • Avoid disruptive behaviour

We may remove a student from class for ongoing disruptions. Repeated concerns will be addressed with parents/guardians.

7. Allergies & Materials Disclaimer

Please inform us of any known allergies. While we take care with materials, Sharz Art Design is not liable for allergic reactions caused by art supplies used during sessions.

8. Refund Policy

Sharz Art Design does not offer refunds for change-of-mind cancellations or missed classes, unless required by Australian Consumer Law.

9. Termination of Enrolment

Sharz Art Design reserves the right to terminate a student’s enrolment if:

  • Fees remain unpaid
  • Policies are repeatedly breached
  • Behaviour negatively impacts the learning environment

We appreciate your support in helping us create a vibrant and respectful studio environment. If you have any questions, please feel free to contact us!

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Terms and Conditions for Online Selling

1. Acceptance of Terms

By accessing this website, you agree to be bound by these terms and conditions.

2. Products and Pricing

We reserve the right to discontinue or change product specifications and prices without prior notice. All prices are in Australia Dollars and are subject to applicable taxes.

3. Orders and Payment

All orders placed through our website are subject to confirmation and acceptance. We accept payments through paypal, credit or debit card, direct deposit or if you are collecting from one of our studios, EFTPOS or cash . Payment must be received in full before the order is dispatched or at the time of pick up from the studio.

4. Shipping and Delivery

Shipping costs and delivery times are provided during the checkout process. We are not responsible for any delays or additional costs caused by inaccurate shipping information provided by the delivery contractor or the customer.

5. Returns and Refunds

At Sharz Art Design, we stand behind the quality of our products. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

We accept returns of unopened and unused products within 5 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging and have a copy of the invoice or receipt.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment.

Replacements

We also offer replacements for faulty or damaged goods. If you have received a defective or damaged item, please contact us within 5 days of receiving your purchase. We will gladly replace the item.

Contact Us

If you need to return an item or request a replacement, please contact our customer service team at enquiries@sharzartdesign.com with your order number and details about the product you would like to return or replace. We will respond quickly with instructions for how to proceed.

Please note that the customer is responsible for the cost of return shipping.

6. Intellectual Property

All content and materials available on this site, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software, are the property of Sharz Art Design and are protected by copyright laws.

7. Limitation of Liability

In no event shall Sharz Art Design be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of this website or with the delay or inability to use this website.

8. Changes to Terms and Conditions

Sharz Art Design reserves the right to revise these terms and conditions at any time without prior notice. By using this website, you are agreeing to be bound by the then-current version of these terms and conditions.